To properly document damage, write down every detail and take pictures if possible. If product arrives damaged, you must note it with the driver in writing on the receipt you sign, failure to do so will nullify the shipping Insurance. Delivery charges will be applied as per your choice at Check Out. It will be our discretion to chose the delivery company of our choice for local deliveries, even you chose UPS or Canada Post. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. The weight of any such item can be found on its detail page. Please also note that the shipping rates for many items we sell are weight-based. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Note that due to the size of some products freight may be used, if a lift gate is required for unloading of the product a Handling Fee will be applied by the shipping company. We can ship to virtually any address in Canada. Notice: Custom Products can not be Returned Notice: Product Damage is to be documented on way Bill and pictures must be taken or we will be unable to assist you in the claim process. Notice: Returned products with out a Return Authorization number will result in the product being rejected at the door. (even if it is unopened a photo is required for every return request to be considered.)Ĭustom Liners and Custom Covers are final sales If you need to return an item, start your return process by E-mailing, they will require the original order number, the product you are wishing to return, the reason you are wishing to return the product and a photo of the product to prove quality. Return packages must be packed to shipping standard in order for return shipment insurance to be valid. Please note that you may wish to purchase shipping insurance for returns items as return shipments are not covered by Mario's Pool and SPA Inc. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund sooner. We will pay the return shipping costs (when applicable) if the return is a result of our error (you received an incorrect item). You may return most new, unopened items within 30 days of delivery or processed payment for a refund minus 15% restocking fee. We apologize for the delay and wish you a safe and enjoyable summer! If you have received an incorrectly ordered product and have not opened the packaging, please order the correct product and we will have the incorrect item returned to us as soon as we can respond to your request.Ī charge of $5.99 will be applied to any canceled order. Please expect a 3-5 day delay for return requests and between 3 - 4 weeks for refunds (when applicable).
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